bq44 Privacy Policy

1 Introduction

This Privacy Policy describes how bq44 ("bq44", "we", "us", "our") collects, uses, stores, and protects personal information provided by or gathered from individuals ("you", "the player") who access or use the bq44 platform at bq44.io, including all associated services, games, sports betting markets, live casino features, and customer support channels.

bq44 is committed to handling your personal data with the highest standards of care, transparency, and security. We understand that players in Bangladesh place significant trust in bq44 when sharing personal and financial information, and we take that responsibility seriously. This policy is written in plain English so that every player — regardless of technical background — can fully understand how their data is handled.

By registering a bq44 account and accepting our Terms & Conditions, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Data Controller

For the purposes of applicable data protection law, bq44 acts as the data controller in respect of the personal data collected from players who use the bq44 platform. As data controller, bq44 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

All data protection enquiries, subject access requests, and complaints should be directed to the bq44 data protection contact as specified in Section 14 of this Policy.

3 Data We Collect

bq44 collects personal data through several channels. The categories of data we collect, and the circumstances in which each is collected, are set out below.

3.1 Registration Data

When you create a bq44 account, we collect the following information:

• Full legal name
• Date of birth
• Residential address (including city, division, and postcode for Bangladesh players — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Email address
• Mobile phone number
• Preferred account currency (BDT or INR)
• Username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent fraud, money laundering, and underage gambling, we may collect:

• Copy or photograph of a valid government-issued photo ID (Bangladesh National Identity Card, passport, or driving licence)
• Proof of address document (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of payment method ownership (e.g., screenshot of your bKash or Nagad registered mobile number)
• Selfie or live verification image where required for identity matching

3.3 Financial Data

When you make deposits or request withdrawals, we collect transaction-related data including:

• Deposit and withdrawal amounts, dates, and transaction reference numbers
• Payment method identifiers (e.g., the mobile number associated with your bKash or Nagad account, or the last four digits of a card)
• Account balance history

Full payment credentials (e.g., complete card numbers, bKash PINs) are never stored by bq44. Payment processing is handled by PCI-DSS compliant third-party payment partners.

3.4 Usage and Technical Data

As you use the bq44 platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Session duration, pages visited, and in-platform navigation patterns
• Game history — games played, wagers placed, results, and session timestamps
• Login timestamps and authentication events

3.5 Communications Data

When you contact bq44 customer support, we retain a record of the communication, including:

• The content of emails, live chat transcripts, and any attachments you submit
• The nature and resolution of your enquiry or complaint
• The date, time, and channel of contact

4 How We Use Your Data

bq44 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your bq44 account, including processing deposits and withdrawals, handling bonus allocations, and responding to account enquiries.
• Identity Verification: To verify your identity and age (minimum 21 years) in accordance with our KYC requirements and to comply with applicable anti-money laundering obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the bq44 platform. This includes IP monitoring, device fingerprinting, and transaction pattern analysis.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling and to administer self-exclusion, deposit limit, and time-out tools requested by players or triggered by our responsible gaming monitoring systems.
• Customer Support: To handle and resolve your support queries, complaints, and feedback efficiently and accurately.
• Platform Improvement: To analyse aggregated and anonymised usage data to improve the bq44 platform, optimise game offerings, and enhance the overall user experience for players across Bangladesh.
• Legal and Regulatory Compliance: To fulfil bq44's legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required by applicable law.
• Direct Communications: To send you transactional notifications (account activity, deposit confirmations, withdrawal status updates) and, where you have opted in, promotional communications about bq44 offers and platform updates.

5 Legal Basis for Processing

bq44 processes your personal data on the following legal bases:

• Contractual Necessity: Processing your registration data, KYC documents, financial transaction data, and communications is necessary to perform the contract between you and bq44 (i.e., to provide the betting and gaming services you have signed up for).
• Legal Obligation: Processing for KYC verification, anti-money laundering monitoring, and regulatory reporting is necessary for bq44 to comply with applicable legal obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement is carried out on the basis of bq44's legitimate business interests, provided those interests are not overridden by your own data protection rights.
• Consent: Processing for direct marketing communications (promotional emails, bonus notifications) is carried out on the basis of your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing prior to withdrawal.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by the bq44 website when you visit. They allow the platform to recognise your device, maintain your login session, and remember your preferences across visits. bq44 also uses similar technologies such as pixel tags and local storage for equivalent purposes.

6.2 Categories of Cookies Used by bq44

6.3 Managing Cookies

You may manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary or fraud prevention cookies will impair the functionality of the bq44 platform and may prevent you from logging in or processing transactions. Instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available through the respective browser's help documentation.

7 Third-Party Data Sharing

bq44 does not sell your personal data to third parties. We may share your data with the following categories of trusted third-party recipients, strictly for the purposes described:

• Payment Processors: bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) receive the minimum transactional data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for the security of payment data transmitted to them.
• Game Providers: Providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi receive a pseudonymous player identifier and session data necessary to deliver game services. Full personal details are not passed to game providers.
• KYC and Identity Verification Services: Third-party identity verification partners may process copies of your ID documents to assist bq44 in fulfilling its KYC obligations. Such partners are bound by strict confidentiality agreements.
• Fraud Prevention and Security Partners: Specialised fraud detection and cybersecurity service providers may process technical and behavioural data (IP address, device data, transaction patterns) on bq44's behalf to identify and prevent fraudulent activity.
• Regulatory Authorities and Law Enforcement: bq44 will disclose personal data to regulatory bodies, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or legitimate regulatory request.
• Professional Advisors: Legal counsel, auditors, and compliance consultants engaged by bq44 may access personal data on a strictly need-to-know basis, under professional confidentiality obligations.

8 International Data Transfers

Given that bq44 operates as a cross-border South Asia platform serving players in Bangladesh and the wider region, your personal data may be transferred to and processed in countries outside Bangladesh. Such transfers may occur when data is processed by payment partners, game providers, or cloud infrastructure providers whose servers are located outside Bangladesh.

Where personal data is transferred internationally, bq44 takes appropriate steps to ensure that an adequate level of data protection is maintained, including by entering into contractual arrangements with recipient parties that impose data protection obligations equivalent to those applicable in the originating jurisdiction.

By using the bq44 platform and accepting this Privacy Policy, you acknowledge and consent to the international transfer of your personal data as described in this section.

9 Data Security

bq44 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• SSL/TLS Encryption: All data in transit between your browser or mobile device and bq44 servers is protected by SSL/TLS encryption (minimum TLS 1.2).
• Encryption at Rest: Sensitive stored data — including identity documents and financial records — is encrypted using AES-256 or equivalent encryption at rest.
• Access Controls: Access to personal data within bq44's systems is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication for administrative systems.
• Intrusion Detection: bq44 operates network-level intrusion detection and prevention systems to identify and respond to potential security threats in real time.
• Penetration Testing: bq44's platform undergoes periodic third-party security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: bq44 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, bq44 will notify affected players without undue delay in accordance with applicable notification requirements.

While bq44 takes all reasonable precautions to secure your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your bq44 account credentials and for ensuring that the device you use to access bq44 is adequately secured.

10 Data Retention

bq44 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, audit, or dispute resolution obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Where anonymisation is used, the resulting anonymised data is no longer personal data and may be retained indefinitely for aggregated analytics purposes.

11 Your Data Rights

As a bq44 player, you have the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request".

• Right of Access: You may request a copy of the personal data bq44 holds about you, along with information about how it is processed. This is sometimes called a Subject Access Request (SAR).
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to Erasure: In certain circumstances — for example where data is no longer necessary for the purpose for which it was collected — you may request that bq44 delete your personal data. This right is not absolute and does not apply where continued processing is required for legal compliance or legitimate interests.
• Right to Restrict Processing: You may request that bq44 restrict the processing of your personal data in certain circumstances, for example while an accuracy dispute is being resolved.
• Right to Data Portability: Where processing is carried out on the basis of consent or contractual necessity, you may request that bq44 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of bq44's legitimate interests, including direct marketing and profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

12 Children & Minors

The bq44 platform is strictly intended for adults aged 21 years and above. bq44 does not knowingly collect personal data from individuals under the age of 21. If you believe that bq44 has inadvertently collected personal data from a person under 21 years of age, please contact us immediately at [email protected]. Upon confirmation, bq44 will promptly delete the relevant data and close the associated account.

bq44 applies technical and manual age verification controls — including document-based KYC — to prevent minors from accessing the platform. If a player is found to be under 21 years of age after account registration, their account will be permanently closed, all funds will be handled in accordance with applicable regulations, and the matter will be escalated internally.

13 Changes to This Privacy Policy

bq44 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. Where changes are material, bq44 will notify registered players by email or by displaying a prominent notice upon login to the platform.

The most current version of this Privacy Policy will always be available at bq44.io/privacy-policy, together with the effective date of the current version. Your continued use of the bq44 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Privacy Policy, you must cease using the platform and may close your account in accordance with clause 13.3 of the bq44 Terms & Conditions.

14 Contact & Complaints

For all privacy-related enquiries, data rights requests, or complaints regarding bq44's handling of your personal data, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Use "Data Protection Request" for subject access requests or "Privacy Complaint" for complaints.
• Response Time: bq44 aims to acknowledge all privacy enquiries within 5 business days and provide a substantive response within 30 calendar days, Bangladesh Standard Time (UTC+6).
• Language: All privacy communications are handled in English.

If you are not satisfied with bq44's response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection authority or regulatory body in your jurisdiction. bq44 will cooperate fully with any such regulatory investigation.

For information about responsible gambling support resources available to players in Bangladesh, please visit our Responsible Gaming page. For general questions about bq44 accounts, deposits, and withdrawals, please visit our FAQ page.